Our Patient Promise.

At The Derma Clinic Kent, we understand the significance of your decision to entrust us with your care. We are committed to providing you with the highest standards of care, ensuring your safety, comfort, and satisfaction throughout your journey with us.

Our Patient Promise embodies our dedication to excellence, transparency, and empathy in every interaction:

BESPOKE: We believe in the power of bespoke, individualised care. From the moment you step into our clinic, our experienced medical professionals will take the time to understand your unique goals, concerns, and medical history. We will work collaboratively with you to create a customised treatment plan tailored to your specific needs and desires.

EXPERTISE: Your safety is our top priority. Our team consists of skilled medical practitioners who are highly trained, licensed, and experienced in medical aesthetics. We adhere to strict guidelines and uphold the highest standards of medical ethics and professionalism in all our procedures.

EDUCATION: We are committed to empowering you with knowledge. Before undergoing any treatment, we will thoroughly educate you about the procedure, its benefits, potential risks, and realistic expectations. We encourage open dialogue and welcome any questions or concerns you may have, ensuring you feel fully informed and confident in your decision.

INNOVATION: We invest in cutting-edge technology and stay abreast of the latest advancements in medical aesthetics. Our state-of-the-art equipment and innovative techniques enable us to deliver safe, effective, and natural-looking results with minimal discomfort and downtime.

SAFETY: Your well-being is non-negotiable. We maintain rigorous safety protocols and adhere to strict hygiene standards to ensure a clean and sterile environment at all times. From sterilization of equipment to meticulous sanitation procedures, we prioritize infection control to safeguard your health as an absolute priority.

ETHICS: We operate with integrity and transparency. Our pricing is honest and transparent, with no hidden costs or surprises. We will always provide you with accurate information and realistic expectations, guiding you through every step of your treatment journey with honesty and integrity.

CONTINUING CARE: Our commitment to your care extends beyond the treatment room. We are here to support you before, during, and after your procedure. Our team will follow up with you to monitor your progress, address any concerns, and provide guidance on post-treatment care to ensure optimal results and satisfaction.

CONFIDENTIALITY: We understand the sensitivity of aesthetic treatments and respect your privacy. Your personal information and medical records will be kept strictly confidential in accordance with legal and ethical standards. We prioritise discretion and confidentiality in all our interactions.

At The Derma Clinic Kent, we strive to exceed your expectations and deliver results. Your trust is our greatest reward, and we are honoured to be a part of your aesthetic journey. With our Patient Promise as our guiding principle, we are dedicated to providing you with exceptional care and service at every touchpoint.

TANYA ALBIN, CLINICAL DIRECTOR

THE DERMA CLINIC KENT

15 APRIL 2024